FAQs

Here are some answers to questions we get asked frequently. If you would like more information or want to hear these answers from the dog's mouth, please get in touch.


Is a meet and greet necessary?

Yes, we arrange a 30 minute meet and greet with every client to discuss the needs of your pet and to answer any questions you might have. 


Which areas do you service in portland, Oregon?

We are based in the South Tabor neighborhood and service both the South East and North East of Portland.

We service the following neighborhoods for neighborhood walks: South Tabor, Mount Tabor, North Tabor, Montavilla, Richmond, Sunnyside, Laurelhurst.

We service the following hoods for off- leash adventures: Mount Tabor, South Tabor, North Tabor, Montavilla, Richmond, Sunnyside, Laurelhurst, Rose City Park, Roseway.


Which parks and trails do you go to? 

We like Mt Tabor for its great trails and off-leash dog park, 1000 Acres for the rivers and open space, and Sellwood Riverfront dog park for the beach and water! We are always open to suggestions for other great dog friendly places to go!


Do you still take the dogs out in bad weather? 

The rain doesn’t stop us! If your dog has a rain jacket, you can leave it out for us to use, but come rain or shine, you will find us dog walking and adventuring!

Inclement Weather
On days with extreme heat/rain/cold/ice/snow/etc we may change the off leash adventure location, service route and the walks may be shortened to ensure the safety of our dogs and walkers.  

In addition we may cancel off-leash adventures and walks due to inclement weather that we deem hazardous or dangerous up to the day of service. We will notify the clients as soon as possible for all cancellations and endeavor to help and assist if at all possible.

This does not apply to overnight pet sitting or vacation drop in visits as we will ensure that pets receive the care scheduled.


Which safety precautions do you take?

Your pets safety is our number one priority. We are pet first aid and CPR trained and carry our pet first aid kit with us on adventures, and are committed to learning about animal behavior and positive reinforcement techniques.

 We require that all the dogs in our pack are vaccinated, microchipped and have tags attached to their collar. 

Click here to read the articles we recommend for the health, safety and well-being of your pet. 


What does Polly's adventure walks do to reduce their impact on the environment?

We are very committed to protecting the environment and reducing our impact on the earth.
We use Green Pet Compost Company who come to our house to collect and compost pet waste we accumulate throughout the week. We use 100% plant based compostable poop bags which will be composted by the Green Pet Compost Company.

If you would like us to provide this service then we kindly ask that you provide the 100% plant based compostable poop bags.
This article was a really eye opening read. It discusses how the biodegradable poop bags that many of us purchase aren't as biodegradable as we might think. Please take a moment to read it!

" If You Use Biodegradable Poop Bags, You Need to Read This. 

We are always looking for more suggestions and ideas so please do share your thoughts so we can work together to do what we can to reduce our impact on the environment.


Are you insured?

We are members of, insured and bonded by Pet Sitters Associates. We are registered through the city of Portland, Oregon.


How do you gain access to our home?

Unless you will be home when we pick up your dog or visit your animals we require that regular clients provide a lockbox that we can use to gain access to your home. We recommend this brand of lock box.
For vacation or infrequent clients we require a key which will be returned after the last visit.


Do you provide updates?

After completion of the service offered and during pet sitting, we will send you photos and updates about how your pet is doing. We also update Instagram and Facebook with daily PAWtraits of your pet. 


What is your cancellation policy For Adventure Walks, Walks and Drop ins?

All regular clients receive one fully refundable cancellation per month (when you cancel by 9 PM the day prior to the walk). 
For any additional cancellations client understands that they must give a minimum of 24 hours so as not to incur a cancellation charge equal to the fee of the cancelled visit.
Last-minute cancellations (cancellations requested after 9PM the day prior to the walk) incur a cancellation charge equal to the fee of the cancelled visit(s), up to $50.
We understand the need to cancel for multiple days due to vacations or out of town business trips or other reasons. If you need to cancel 3 or more consecutive days in which you have walks please contact us at least 3 days in advance to avoid incurring a charge for those cancellations.


What is your cancellation policy For pet sitting?

For periodic and vacation clients a 20% deposit must be paid to hold a booking. Full payment should be received by the start of the visit, walk or pet sit.

For cancellations with 8 days notice you get the 20% deposit credited to your account for future bookings.
For cancellations between 4-7 days notice you will receive a 50% of the deposit credited to your account for future bookings.
For cancellations with 3 days or fewer notice no refund will be given to the client.


Are there additional holiday charges?

A $10 charge per visit/walk/adventure will be added to your invoice for the following holidays and a $30 charge will be added for overnight pet sitting: New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve.


How do I make payments?

By check, cash and Venmo. Credit and debit transactions are handled through the online booking system, and can be paid directly through the invoice sent to your email through Time To Pet.

For weekly clients, payment is invoiced before the end of the month and payment should be received before the 10th of the month. A late charge of 15% will be added to unpaid balances after the 15th of the month.